Fit for future challenges

Today and in the future, dwpbank aspires to offer its clients up-to-the-minute securities services of the highest calibre. For this reason we place great value on further developing our technologies, optimise our architecture and processes on an ongoing basis and foster up-and-coming talent to become the managers, experts and project leaders of the future.

MoveWP3: modular platform takes shape

MoveWP3 is a programme to further develop our tried and tested WP2 software platform. The goal is a hybrid model that combines the platform's current strengths with the potential for innovation and efficiency of decentralised modules. This gradual technological shift dispenses with the need for a sudden software migration – a significant benefit for the platform's roughly 220,000 users.

The transition to the modular WP3 platform is slated for completion by 2024. Once completed, our clients will then benefit from forward-looking IT infrastructure as the basis for what remain high-quality and stable securities services – from order management to securities custody.

MoveWP3 ensures long-term stability and security, enables applications to be implemented more flexibly and quickly, and improves the touch, feel and usability of the platform for all users. Last but not least, MoveWP3 serves as a gateway to new technologies, enabling us to roll out future innovations such as cloud services rapidly and flexibly.


60

MoveWP3 micro-services have already gone live.

We progressed with the platform upgrade as scheduled in 2020, investing EUR 14.4 million. More than 60 of the total of 370 MoveWP3 micro-services are already in production. The infrastructure was expanded, including in preparation for the use of cloud services. Individual components (central counterparties and depositories, correspondence for AGMs in other EU member states, pre-matching for securities account deposits) successively went live in 2020.

With the WP3 platform we are offering our clients IT architecture that is fit for the future and combines a high level of stability with increased flexibility. The MoveWP3 programme is making a key contribution to expanding our strong market position.

Christina Krämer, MoveWP3 Programme Lead

Project Refresh: permanently enhancing operational stability

At the beginning of the pandemic in spring 2020 there were significant price movements on the stock exchange that went hand in hand with a massive increase in securities transactions. For the rest of the year, too, the burden on our systems was considerably higher than in the previous years. On the back of this experience and in the wake of isolated interruptions to trading, we kicked off a review process in April and subsequently launched Project Refresh in August 2020. This project optimises our customer input channels and permanently safeguards the operational stability of securities settlement. To achieve this, we are implementing long-term improvements in architecture, processes and organisation in two phases.

Specifically, we have expanded our monitoring of client input channels and extended the load and performance tests in the past few months. We have also built up reserve capacities to absorb peaks in demand. The newly created capabilities already stood the test as the year went on: as activity again peaked on the capital markets in the run-up to the US presidential election and as the results of the study on the BioNTech/Pfizer vaccine were announced,

our clients benefited from full availability and a fully functional order chain. We thus already succeeded in implementing a majority of the activities aimed at increasing stability and quality, which include Refresh and in which we invested a total of EUR 14.2 million in 2020.

We used the extraordinary market situation in spring 2020 as a trigger to permanently strengthen our WPIO client interface. The project is being driven forward as part of MoveWP3 to make the process chain fit for future requirements.

Markus Neukirch, Board of Management member for IT and Operations

Q³– HR planning in the shadow of the pandemic

We are making great efforts to comprehensively foster talent at an early stage. In 2018, we introduced "Q³ – Qualification, Quality and Quantity", a centralised tool for forward-looking HR planning that we use to match talented people with functions critical to success and ensure long-term succession planning. Q³ comprises the elements of analysis, planning and development. The Bank's executives follow a structured process to address the situation at the organisational units,

identify positions critical to success and promising individuals, and formulate overall succession planning.

Q³ is cyclical in nature and entered its third phase in 2020. As in 2020, the development programme for the talented individuals identified began at the start of year, this time with general and personalised training modules.

We are continuously training our employees – both professionally and personally – so that we can continue to offer our clients best-in-class securities services. The Q³ approach has already proven successful in many respects since we introduced it.

Thomas Klanten, Board of Management member for Finance and Risk Management

The HR development focused on fostering up-and-coming talent and further developing specialists and managers. The centralised offerings had to be re-planned as a result of the pandemic. The online offerings took place as planned and were further expanded, meaning that even with conditions as they were we could still offer many training initiatives. Face-to-face meetings were held in significantly reduced groups and a large share of the offerings were held in digital form.

Content-wise, the training focused on soft skills, methodological competency and leadership ability. Furthermore, the topics of agile methods and use of technologies were added. A training programme spanning several months and a joint project manager day focused on strengthening project management and training for project leads. We are therefore constantly on the lookout for talented individuals within our own ranks and preparing them for their roles as future leaders.

dwpbank team shines in Google competition

Approximately 11,000 international teams took part in the Google Hash Code Challenge in February 2020, among them Christian Niehoff, Andreas Gondek and Abdullah Sahin, three young IT specialists from dwpbank. The task: the teams had just four hours to develop solutions for the Google Books digital library. Our team passed with flying colours – they finished in the top 10% just shy of the winners. "The task leant itself to us," reflected Christian Niehoff. "The experience of having to solve problems under pressure is a benefit in our day-to-day work."